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Appendices and Reference
The appendices provide the reference material and reusable artefacts that support the main narrative. They are designed to be used directly: copied into repositories, adapted to the organisation's contracts, works agreements and national law, and kept under version control alongside the decisions they support.
The Glossary defines the vocabulary of the book: the five operations functions, the degrees of delegation and usage modes, the book's artefacts, the operations and service-management terms, and the European regulatory terms.
Appendix A: Code Examples contains fuller versions of the artefacts introduced in the chapters: service level objective record, runbook manifest, mandate manifest for an operations agent, observer manifest, restore-test record, change record, incident record, delegation profile, on-call charter and permission manifest. In keeping with the book's rules it contains no attack tooling.
Appendix B: Templates and Tools is a directory of the templates and tools the chapters provide, each with its purpose, when to use it and the chapter that introduces it.
References and Sources collects every numbered source cited in the chapters.
About the Author provides context for the perspective behind this book and the other volumes of The Transformed Architecture.
What you will find in this section:
- A glossary of operations, service-management, resilience and European regulatory terms
- Adaptable service level objective, runbook, mandate, observer, restore-test and change artefacts
- A directory of templates and tools with the chapter that introduces each
- The consolidated bibliography behind every inline citation