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Part VI: People and Career

Operations is carried out by people who are woken at night and who answer for what machines do. Add AI and three questions arise that technology cannot answer: what automation does to vigilance, wellbeing and responsibility; what competences operators need and how they are kept; and what the future holds, with labels.

Chapters 26 and 27 stage debates.

Chapters in this part:

• Chapter 25, Operators as People, treats on-call, toil, trust and wellbeing (all five functions).
• Chapter 26, Competences and Keeping the Operator's Craft, treats competences and keeping the operator's craft, and stages a debate (all five functions).
• Chapter 27, The Future of Operations, gives the outlook with labels and stages a debate (all five functions).

Functions in this part. Part VI frames all five functions from the standpoint of the people who carry them.

The thread from the series. Management by metrics, pace and co-determination are those of AI Boss; skill erosion and apprenticeship are those of AI Threat, Chapter 14, The Transformed Security Architect and AI Blue; the labelling of outlooks is that of AI Governance, Chapter 22.

What you will learn in this part:

• What the evidence says about on-call and alert fatigue
• What rights staff have over on-call and monitoring
• Which competences operators need
• How skill is kept
• What is observable, expected and speculation about 2036

Part VII turns from argument to experience.